Q. FH Converter is missing data
A. If a sync didn’t run properly, then data may be missing. The only way to fix this is to run a full sync. This can be done by removing the Last Sync Date from the database.
The following fix is for 5.0 clients: In order to remove the Last Sync Date from the database you need to open FH Converter from your task Bar. Then click the Configure link. Click on the tab Pre-Sync Scripts and then click the 1st button for "Remove Last Sync Date. A Full Sync will be executed on the next run". You will get a pop-up asking you to confirm your choose; choose Yes. You will get another pop-up telling you the last sync date was removed. Then click Ok to go back to the main page. Then click the "Run Data Sync Now"
The following fix is for 4.0 clients: Open SQL Management Studio on the right-click on FH_Mobile DB and choose new Query. Paste the following query into the window and click the execute button. When completed, open the FH Converter window and Then click the "Run Data Sync Now"
SQL Query to run:
DELETE FROM fh_mobile.dbo.sys_mset WHERE Setting = 'LastSyncTime' and Module = 'Global'