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Adashi Support

  • Information

    • What IT infrastructure is required for CAD integration?
    • Will ADASHI integrate with existing CAD system?
    • Can we obtain a trial version of the products?
    • What happens if ADASHI loses internet connectivity in the field?
    • Does ADASHI have AVL?
    • What are the GIS Technical Specifications?
    • Can we customize map layers?
    • Can I draw/annotate on non-GIS maps or PDFs?
    • What kind of security does ADASHI use?
    • Can ADASHI display video feeds?
    • Does ADASHI support the use of a file geodatabase?
    • What file format is utilized by the map application?
    • How does ADASHI handle NOAA's ALOHA aerial dispersion model?
    • What version of ERG does ADASHI use?
    • Can non-ArcGIS maps and preplans be added?
    • Is training available?
    • What happens when I am outside my primary area of operations (AO)?
    • How does ADASHI interface with dispatch's messaging switch or other systems?
    • Will routing take into account temporary road closures?
    • Does this product require any licensing for addresses location?
    • Will map searches work with our existing data structure?
  • Hardware

    • What are the back end software requirements?
    • What sort of IT infrastructure does ADASHI require?
    • Will ADASHI work with touchscreen computers?
    • Does ADASHI run on non-windows hardware?
    • Can I move ADASHI to a new computer?
    • Do you sell hardware?
    • Are GPS units included as part of the ADASHI package?
    • Can ADASHI be used with GPS X or MET station Y?
    • What kind of HAZMAT sensors does ADASHI work with?
  • Troubleshooting

    • ADASHI server won't install correctly, any suggestions?
    • “Opening the selected ArcMap document failed” or “Matrix Calc Error. Map view might be too small.” It shows a purple window
    • No Plume data is showing
  • RMS

    • What RMS (Record Management Systems) can ADASHI integrate with?
    • FH Converter cannot connect to the local FH_Mobile DB
    • FH Converter is missing data
    • FH Converter: How to not sync some attachments
    • Hydrants added in Firehouse are not showing up
    • Records that were deleted in Firehouse still show up in the client