Adashi Support

Information

• Information

  • What IT infrastructure is required for CAD integration?
  • Will ADASHI integrate with existing CAD system?
  • Can we obtain a trial version of the products?
  • What happens if ADASHI loses internet connectivity in the field?
  • Does ADASHI have AVL?
  • What are the GIS Technical Specifications?
  • Can we customize map layers?
  • Can I draw/annotate on non-GIS maps or PDFs?
  • What kind of security does ADASHI use?
  • Can ADASHI display video feeds?
  • Does ADASHI support the use of a file geodatabase?
  • What file format is utilized by the map application?
  • How does ADASHI handle NOAA's ALOHA aerial dispersion model?
  • What version of ERG does ADASHI use?
  • Can non-ArcGIS maps and preplans be added?
  • Is training available?
  • What happens when I am outside my primary area of operations (AO)?
  • How does ADASHI interface with dispatch's messaging switch or other systems?
  • Will routing take into account temporary road closures?
  • Does this product require any licensing for addresses location?
  • Will map searches work with our existing data structure?

• Hardware

  • What are the back end software requirements?
  • What sort of IT infrastructure does ADASHI require?
  • Will ADASHI work with touchscreen computers?
  • Does ADASHI run on non-windows hardware?
  • Can I move ADASHI to a new computer?
  • Do you sell hardware?
  • Are GPS units included as part of the ADASHI package?
  • Can ADASHI be used with GPS X or MET station Y?
  • What kind of HAZMAT sensors does ADASHI work with?

• Troubleshooting

  • ADASHI server won't install correctly, any suggestions?
  • “Opening the selected ArcMap document failed” or “Matrix Calc Error. Map view might be too small.” It shows a purple window
  • No Plume data is showing

• RMS

  • What RMS (Record Management Systems) can ADASHI integrate with?
  • FH Converter cannot connect to the local FH_Mobile DB
  • FH Converter is missing data
  • FH Converter: How to not sync some attachments
  • Hydrants added in Firehouse are not showing up
  • Records that were deleted in Firehouse still show up in the client